RETURN POLICY
You can request a refund if your return/item meets the following conditions:
- Valid proof of purchase. This can be an online invoice OR in-store receipt.
- In original condition, unwashed, unworn
- In original packaging, with all tags attached
We are unable to accept returns that show signs of wear or do not meet the above criteria
Your return will be processed back to your original payment method. Note, permanent sale items are returned in the form of a Forcast gift card.
Return Time Window
You can request a return within your return window:
Online orders - 30 days from date of invoice
In-store purchases - 14 days from date of purchase
Items not eligible for returns
Due to hygiene reasons, we do not offer returns for earrings and hair accessories.
Online Returns
Returning your order is made easy using our Returns Portal.
Return shipping and any reverse duties are the responsibility of the customer. Forcast is not held responsible in event of loss, theft or damage of the return parcel.
Click here to process your returns through our online returns portal. You have the option to select instant refund, standard return, or gift card. Please note that instant refunds are available for Australian customers only.
Sale Items Return Policy
All sale items can only be returned as a digital gift card which will be sent to your email. These gift cards can be used both online and in-store. Forcast gift cards are valid for 3 years from the date of issue.
Faulty items
If you believe your item is faulty, please reach out to our Customer Service team at [email protected] with your order number and attach images of the fault. Forcast will guide you through the return process. Once we receive your returned item, our team will assess it and be in contact with you regarding the outcome.
